Customer Support Base

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How can we help you? Please choose a reason below so we can direct you to the right person.

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Topic*

General questions I need information

Product reclamation My product is damaged or does not meet my expectations

Exchange a product I have changed my mind or the size of the product does not suit me.

Withdraw from the contractI have changed my mind

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Submit general question

We are here for you to help. Please be specific as much as possible.

Submit product reclamation

READ BEFORE SUBMITTING: We do our best to keep our items flawless, but it may happen that an item has a factory error. All of our items are tested, so we stand behind 100%. All items with factory errors will be replaced on our expanses. If the item is not in stock, we will refund you the money.
After submitting this form you will receive a summary of the complaint to your email address. Please wait for our response before returning damaged products to our address.
Your reclamation will be reviewed as soon as possible. You will receive an answer if your reclamation was accepted and at what time you can accept a replacement for the item.

Submit product exchange

READ BEFORE SUBMITTING: Exchange is possible in 14 days upon receipt of the items. The items need to be in new condition: unwashed, undamaged, with labels, and in the original packaging. We advise that you always try the item before washing it. Send the items that you want to exchange to our address with this form and we will make the exchange. Please check if the item you want to exchange for is in stock. If the item is not available, we will refund you the money. The shipping to our warehouse covers the buyer, while the shipping back to the buyer covers Aeon Athletics Group. After submitting this form you will get a copy on your mail. Please print it and put it inside the package before sending it.

Submit contract withdrawal

READ BEFORE SUBMITTING: Contract withdrawal is possible in 14 days upon receipt of the items. The items need to be in new condition: unwashed, undamaged, with labels, and in the original packaging. We advise that you always try the item before washing it. Send the items that you want to return to our address with this form and we will arrange the refund. The shipping expenses to our warehouse are covered by the customer. Your refund will be processed within 14 days of receiving the package. You will receive the refund in the same way the payment has been made. If you choose the refund in form of a coupon, you will receive it within 7 days of receiving the package. After submitting this form you will get a copy on your mail. Please print it and put it inside the package before sending it.

Name and surname*

Email Address*

Phone number*

Order number*

Your message*

Please describe the problem with your product*

Exchange list*

I want to exchange:

Color:

Size:

I want to exchange for:

New color:

New size:

Bank Account Number

In case you have paid via bank transaction or cash on delivery. If not please just leave it empty.

I would like to receive*

Coupon in amount of refunded items + additional 2€ (your order amount + 2€)

Refound to your bank account or credit card

Attach a document

Drop files here or

Accepted file types: pdf, jpg, jpeg, png, doc, Max. file size: 10 MB, Max. files: 5.

Attach photos of damaged product/s*

Drop files here or

Accepted file types: pdf, jpg, jpeg, png, doc, Max. file size: 10 MB, Max. files: 5.

After submitting this form you will get a copy on your mail. Please print it and put it inside the package before sending.

OUR ADDRESS

Aeon Athletics Group
Jagodje 36a,
6310 Izola,
SI-Slovenia

GET IN TOUCH WITH US

Submitted data

Submit general question

Submit product reclamation

Submit product exchange

Submit contract withdrawal

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